Refund & Cancellation Policy

What you are buying

Asyde is free to use every day. If you want more than the daily free messages, you can buy a one-time prepaid message credit pack (50, 200, or 600 messages). One credit equals one message, credits are spent only after your daily free messages run out, and credits never expire.

There is no account and no subscription. A purchase is identified by the email you use at Creem’s checkout and by your Creem receipt, and your credit balance follows that email across browsers with a one-time email link.

Cancellations

There is nothing recurring to cancel. You are charged only when you actively buy a pack — nothing renews and there is no subscription running in the background. To stop spending, simply do not buy another pack; any credits you have already bought stay on your balance and never expire.

Refunds

Message credits are a digital product delivered immediately — they are added to your balance the moment the payment clears — so a pack is generally non-refundable once its credits have been spent.

We will refund you if: you were charged twice or in error; a payment succeeded but the credits did not appear on your balance; or you have not used any of the pack and ask within 14 days of purchase. In those cases we refund the full pack (or the erroneous charge).

How to request a refund

Email hi@asyde.app from — or quoting — the email address you used at checkout, and include your Creem receipt or the approximate date and amount so we can find the payment. We reply within a few business days.

Approved refunds are returned to your original payment method through Creem, our Merchant of Record, and typically take 5–10 business days to appear depending on your bank or card provider.

Contact

For refunds, cancellations, or any other support, contact us at hi@asyde.app.